Find care

UC Health providers are in-network for all UC PPO plans. When you choose UC Health, you choose top-ranked, innovative and state-of-the-art care across the UC Health system. Physicians and researchers collaborate across the six academic health centers to bring systemwide expertise, from primary care services to treating the most challenging and complex cases. Explore more and book an appointment:

• UC Davis Health
• UC Irvine Health
• UC Los Angeles Health
• UC San Diego Health
• UC Riverside Health
• UC San Francisco Health

Although uncommon, providers can leave a network without informing patients. To avoid surprises, confirm with your provider before each appointment that they participate in the Blue Shield of California PPO network.

You can find in-network doctors and other care in your area by name, specialty, and most common type of visit using Accolade’s Find Care provider search tool on Accolade member portal, mobile app or by calling Accolade at (866) 406-1182.

You can also find a provider using the Blue Shield of California provider search tool:

• HealthSavings+
• UC Care

To find a UC Care Tier 1 or Tier 2 provider:

1. Enter your location (city and state where you want care).
2. Enter a doctor's name, specialty or condition.
3. View providers. Use filters to narrow results by Tier 1 or Tier 2 and whether providers are accepting new patients. Badges next to each name show tier and availability. Note that Tier 1 providers are available only in California.

Although uncommon, providers can leave a network without informing patients. To avoid surprises, confirm with your provider before each appointment that they participate in the Blue Shield of California PPO network.

Accolade treats the whole person — from mental health and wellbeing to physical health — to make sure you and your family get the full support that you need. With Accolade Care, you can speak with a board-certified doctor or mental health therapist from your phone, tablet or computer—day or night. Known as virtual care, these real health care professionals can help you get care for urgent medical issues, ongoing and chronic conditions, mental health, preventive care, prescriptions and more. Accolade Care doctors can also be assigned as your primary care physician so that you see the same doctor for each virtual visit—making it easier to manage ongoing conditions and creating a trusting relationship with a doctor and care team who are easy to reach.

Accolade Care lets you and family members (age 18 and older) schedule same or next-day appointments with a board-certified mental health therapist. Read therapist profiles, and choose a time that works for your schedule. It’s that easy!

What you can expect

• Board-certified doctors who have trained at the top 50 U.S. medical schools
• Doctor and therapist profiles that include experience, reviews, language and more
• Same and next-day virtual visits
• Prescriptions sent to your local pharmacy
• 24/7 support from your Care Team

What can be treated

• Urgent care (cold, flu, UTI, pink eye, skin infections, stomach issues, migraine, muscle pain, etc.)
• Ongoing or chronic conditions (diabetes, high blood pressure, asthma, allergies, etc.)
• Mental health and online therapy (stress, anxiety, depression, grief and loss, trauma, etc.)

What it costs

UC Care: Each family member gets 12 no-cost Accolade Care medical (including annual wellness checks and preventive care) and 12 no-cost mental health therapy (age 18 and older) visits each calendar year (January 1–December 31).

Beginning with visit 13, your cost for each medical or mental health visit is 20% after your Blue Shield PPO Tier 2 deductible.

HealthSavings+: You'll pay $30 per visit for Accolade Care medical and mental health therapy visits until you meet your deductible. After your deductible, you'll pay 30% coinsurance for each visit.

Any additional costs for prescription medications, lab tests or follow-up appointments with specialists are your responsibility.

For more information about your costs, contact Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT). View cost details.

Get started

Book an Accolade Care appointment on the Accolade member portal or by calling Accolade at (866) 406-1182 (Monday–Friday, 5 a.m.–8 p.m. PT).

Clinical support from nurses is available 24/7. Accolade nurses can triage and educate you about your symptoms. They can also help you choose the right level of care and explore options such as urgent care, primary care, telemedicine, or the emergency room.

To speak with a nurse, call (866) 406-1182 or log onto the Accolade member portal.

2nd.MD is Accolade’s expert medical opinion service. Get a second opinion from a leading specialist at no cost so that you feel confident about a new diagnosis, surgery, treatment plan or medication.

2nd.MD makes it easy to get an expert second opinion that can offer life-changing benefits. 2nd.MD services are available at no additional cost to you.

2nd.MD expert specialists can help you:

• Ensure you’re on the right treatment path to better health
• Learn about treatment options you may not be aware of
• Consider options that are a better fit for your lifestyle
• Gain peace of mind for you and your loved ones

The 2nd.MD panel of more than 900 expert doctors are industry leaders across hundreds of subspecialties and thousands of conditions including cancer, heart disease and stroke, digestive problems, immunological disorders, women’s health, mental health concerns and musculoskeletal issues.

Book an Expert Medical Consultation on the Accolade member portal or download the 2nd.MD mobile app on the App Store or Google Play.

You or family members traveling or living outside California can access care across the U.S. through the BlueCard Program, which offers access to 92% of U.S. doctors and 97% of U.S. hospitals. You are not required to use a BlueCard provider; however, you’ll pay less when you do, because services received from BlueCard providers are reimbursed at the in-network level of coverage for your medical plan.

There is no charge for in-network preventive care. For other services, you must first meet your medical plan’s deductible. Then the plan pays the same percentage of the cost for covered services as if you received care in California.

If you seek out-of-network care, you may need to submit a claim, and you’ll pay a higher deductible and a greater share of the costs.

To find a BlueCard provider, call Accolade at (866) 406-1182. Some specialists — as well as certain treatments and procedures — may require a referral or prior authorization before your first visit.

See the benefit booklet [PDF] for complete information about covered services.

All of the PPO plans include worldwide coverage through Blue Cross Blue Shield Global Core.

Non-emergencies: For routine or non‑urgent medical needs while abroad, visit bcbsglobalcore.com or download the BCBS Global® Core app. Enter "UCD" as the 3-digit prefix of your member ID number. You can search for contracted providers and hospitals in your destination country.

Tip: Using an in‑network Global Core provider increases the chance that Blue Shield can issue a Guarantee of Payment, reducing or eliminating upfront costs.

Emergencies: Go straight to the nearest hospital. As soon as you're able, have the provider, a traveling companion or yourself contact the Blue Cross Blue Shield Global Core Service Center at +1 (804) 673-1177 (24/7; collect calls accepted) to help coordinate your care and arrange Guarantee of Payment, so you are responsible for paying only for your deductible, copay or coinsurance. If a Guarantee of Payment cannot be arranged, you may need to pay the full cost at the time of service.

Paying for care

Providers outside the U.S. may require upfront payment.

• Call the Global Core Service Center as soon as possible if you know you will need treatment. They will attempt to arrange Guarantee of Payment with the provider, which means you would only need to pay your deductible or coinsurance at the time of service.
• Always ask for an itemized bill and a detailed list of the services received and charges for each.

Filing claims

If you paid upfront for services

• Submit a claim to Blue Shield of California for reimbursement (minus any deductible, copay or coinsurance).
• Claim forms and instructions are available on bcbsglobalcore.com or see the Global Core program brochure [PDF].

Travel vaccines

Your UC PPO health plan covers most FDA-approved vaccines, including hepatitis A, hepatitis B, meningitis, polio, Japanese encephalitis, rabies, typhoid, and yellow fever, when received in a doctor’s office. Certain travel immunizations are also covered by your Navitus pharmacy benefit.

Review the U.S. Centers for Disease Control and Prevention’s Travel Health Notices for information about current health issues and vaccine and other recommendations for your destination.

Vaccine options

Doctor’s office: Check with your provider to see if they stock and administer the CDC-recommended vaccines for where you are traveling. UC travel clinics: On-site travel vaccine services are available at at the UCSF SFO Airport Medical Clinic, UC San Diego, and UCLA.

Retail pharmacy: Visit any Navitus network pharmacy. Many Walgreens and CVS MinuteClinics also stock or can order travel vaccines. Find a pharmacy on the Navitus portal.